mediloop
For benefits brokers and consultants

Give clients a practical answer to employee medical bill stress.

mediloop adds specialist medical bill support to the benefits portfolio. Employees work directly with mediloop, while employers receive a defined launch, clear eligibility and aggregate reporting.

Specialist supportDirect employee intakeAggregate reporting
The client problem

The bill lands after renewal season, and lands on you.

Plan design decides what a claim pays. It does not decide what happens when an employee opens a bill they cannot read or afford, and that call usually finds its way back to HR, and then to their adviser.

The plan worked, the employee still cannot pay

A claim can process exactly as designed and still leave an employee with a balance they do not understand, cannot check and cannot afford in one payment.

HR is doing bill work it never signed up for

Benefits teams end up chasing providers and reading EOBs for individual employees, which is slow, sensitive and outside what they are staffed to do.

You get asked what else you have

Financial wellbeing sits on most client roadmaps, but a lot of what is offered is content and education rather than someone who will work an actual bill.

Where it sits

Beside what your clients already bought, not on top of it.

mediloop is a narrow service on purpose. It works the bill after it arrives, which is the part most benefit stacks leave open.

With the health plan

mediloop does not administer claims, reprice, edit claims or touch adjudication. It helps the employee with the bill and the paperwork that follows it.

With navigation and advocacy

Where a navigation benefit answers coverage and access questions, mediloop takes the specific bill in front of the employee and works the routes available to it.

With the rest of the stack

It runs alongside your existing point solutions with its own intake, so nothing has to be re-procured or rebuilt to give a client something new to announce.

mediloop makes no claim to reduce plan spend, premiums or stop loss exposure. The outcome it targets is what the employee personally owes and the work that never reaches HR.

What the employee gets

Real help, from first review to resolution.

01

Understand the bill

A mediloop specialist reviews the bill and supporting documents, explains what they show, and identifies the questions that need answering.

02

Find the right route

We assess appropriate next steps, which may include correcting documentation, checking coverage, exploring hospital financial assistance, arranging a payment plan, or pursuing an eligible dispute or negotiation.

03

Handle what comes next

For eligible cases, mediloop helps manage the provider or insurer follow up and keeps the employee updated until the available path is complete.

What the employer receives

Something you can put in a renewal deck without overselling it.

For the employee
A clear explanation of the bill and EOB
Review for potential billing or coverage issues
Help exploring financial assistance and payment options
Support with eligible disputes and negotiations
Updates throughout the case
For the employer client
A practical financial wellbeing benefit
No individual medical bill casework for HR
Direct employee intake and authorization
Aggregate utilization and outcome reporting
A defined pilot before a longer commitment
How a broker introduced pilot works

You make the introduction. We do the scoping.

You bring the client relationship and the context. We run the fit conversation, agree the scope with the employer, and report back on what the pilot produced.

01

Introduce the client

Tell us about the client, the population and the bill situations their employees run into. We confirm whether the workflow is a fit before anyone commits time.

Fit check with you first
02

Scope and launch together

We agree the eligible population, supported case types, allowance, communications, data boundaries, pricing and success measures with the employer. You stay in the loop as much as you want to be.

Scope agreed before launch
03

Review the pilot

At the end of the pilot we walk through the aggregate report with the employer, and with you where the client wants you there.

Aggregate pilot report
Scope and pricing agreed with the employer before launchDirect employee intake and authorizationAggregate reporting, no routine case detailNothing is provisioned before mutual fit is confirmed
For the client conversation

What we can put in your hands.

Everything below is prepared with you for a specific client conversation, so nothing goes out describing a service or a result that has not been agreed.

A plain overview of the service and what it does not do
The eligibility and supported case types for the proposed scope
A draft employee announcement and intake instructions
The reporting definition the employer would receive
The data boundaries and what the employer does not see
A written scope and pricing summary before launch

We do not provide client facing materials that state savings figures, outcomes or customer names, because mediloop has none it can substantiate for an employer program yet.

Qualification and implementation

What we confirm before anything launches.

The client and population

Employer size, workforce profile, benefits already in place, and whether the bill situations employees face are ones mediloop can actually work.

The operating requirements

Eligibility handling, employee communications, authorization, data boundaries, security review and contracting. These depend on the organization, so we confirm them rather than promising a universal answer.

The commercial terms

Scope, case allowance, pricing and any employee cost are agreed in writing with the employer before launch. We do not quote a rate on this page.

Questions brokers ask

The honest answers.

mediloop gives employees and their families specialist support with medical bills: reviewing the bill and supporting documents, explaining what they show, identifying appropriate routes such as correcting documentation, checking coverage, hospital financial assistance or a payment plan, and supporting eligible disputes and negotiations. Employees work directly with mediloop and the employer receives aggregate reporting.
It is narrower. Navigation benefits generally help people find care and answer coverage questions. mediloop works the bill after it has arrived, including the documents, the assistance routes and the follow up with the provider or insurer. Where a client already has a broad advocacy vendor, we look at the overlap during scoping rather than claiming there is none.
Agreed aggregate reporting about program use and outcomes. Individual case documents and medical bill details are not routinely shared with the employer, and any different reporting or data flow must be explicitly agreed and appropriately authorized.
mediloop does not make that claim. The outcomes it targets are what employees personally owe, a better benefits experience and less individual bill work reaching HR. Any direct plan savings claim would require a separately defined and measured workflow.
Employees provide their own documents and authorization through mediloop's intake for their own case. Security, data boundaries and contracting requirements depend on the client and are confirmed during scoping rather than promised universally.
There is no published broker commercial model. Pricing for a pilot is agreed with the employer based on the eligible population, scope and case allowance. If you need a specific arrangement for your firm, raise it in the first conversation and we will tell you plainly what is and is not possible today.
Not currently. Employees work directly with mediloop and the intake, communications and case handling are mediloop's, which is also what keeps the employer out of individual casework.
Submit the partnership form with the client context. We will review the fit, then arrange a scoping conversation with you and the employer. Nothing is provisioned automatically.

All organization types · For employers · Read the organization blog

Agent Loop, the mediloop fox mascot, striking a superhero pose

Bring us a client and we will scope it properly.

Tell us about your firm and the client you have in mind, including what their employees currently do when a medical bill arrives that they cannot understand or afford. We will review the fit and come back to you.

Prefer email? sales@mediloop.ai