mediloop
Medical Bill Protection for employers

Protect employees from medical bills they should not have to pay.

mediloop gives employees and their families real help from specialists reviewing confusing charges, checking financial assistance options, and handling eligible bill disputes and negotiations. Employees work directly with mediloop; employers receive aggregate program reporting.

Specialist supportDirect employee intakeAggregate reporting
The benefits gap

A medical bill can become an HR problem long after the care is over.

Employees often receive a bill they do not understand, cannot afford, or do not know how to challenge. Their insurer may explain how a claim was processed, but that does not always resolve the bill. HR wants to help without becoming the employee's billing department.

The bill arrives

The employee is left comparing a bill and EOB, trying to understand what happened and what they actually owe.

The next step is unclear

Potential billing errors, coverage questions, financial assistance, payment plans and negotiation each require a different route.

HR gets pulled in

Benefits teams want employees supported, but should not have to investigate individual bills or manage sensitive case details.

What employees receive

Real help, from first review to resolution.

01

Understand the bill

A mediloop specialist reviews the bill and supporting documents, explains what they show, and identifies the questions that need answering.

02

Find the right route

We assess appropriate next steps, which may include correcting documentation, checking coverage, exploring hospital financial assistance, arranging a payment plan, or pursuing an eligible dispute or negotiation.

03

Handle what comes next

For eligible cases, mediloop helps manage the provider or insurer follow up and keeps the employee updated until the available path is complete.

Good for both sides

Support employees without turning HR into a billing department.

For employees
A clear explanation of the bill and EOB
Review for potential billing or coverage issues
Help exploring financial assistance and payment options
Support with eligible disputes and negotiations
Updates throughout the case
For employers
A practical financial wellbeing benefit
No individual medical bill casework for HR
Direct employee intake and authorization
Aggregate utilization and outcome reporting
A defined pilot before a longer commitment
Designed for a lightweight launch

Simple for HR. Clear for employees.

Agree the scope

We define the eligible population, supported case types, pilot allowance, employee communications, data boundaries and success measures before launch.

Give employees a direct path

Employees use mediloop's intake and provide the documents and authorization needed for their own case. HR does not submit bills on their behalf.

Receive aggregate reporting

The employer receives agreed program level reporting without routine access to employees' individual medical bill details.

Integration, security and contracting requirements depend on the organization and are confirmed during pilot scoping.

90 day pilot

Prove the benefit with a defined pilot.

We begin with a short fit and scoping conversation. If there is a match, we agree the population, case allowance, launch plan, pricing and success measures before anything is provisioned.

01

Qualify and scope

We learn about your workforce, existing benefits, common employee needs, implementation requirements and the outcomes you need to evaluate.

Fit, scope and success measures
02

Launch employee access

We provide the agreed launch materials and direct intake path. Eligible employees submit their own documents and work with mediloop specialists.

Employee communications and support
03

Review the outcomes

At the end of the pilot, we review activation, eligible cases, charges reviewed, employee responsibility before and after resolved cases, resolution time, satisfaction and HR involvement.

Aggregate pilot report
Scope and pricing agreed before launchDirect employee intake and authorizationAggregate employer reportingNothing is provisioned before mutual fit is confirmed
What the pilot measures

A report a benefits buyer can actually evaluate.

Pilot report
Employees activated
Eligible cases submitted
Charges reviewed
Employee responsibility reviewed
Resolved case outcomes
Median resolution time
Employee satisfaction
HR involvement required

The final reporting definition is agreed before launch. mediloop distinguishes employee financial relief from direct health plan savings.

Questions employers ask

The honest answers.

Organizations that want to give employees and their families real help from specialists with confusing or unaffordable medical bills. mediloop also works with benefits brokers, ICHRA platforms, TPAs, health plans and health shares where the member workflow is a fit.
Eligibility depends on the bill type, date, balance, case status and available documentation. During pilot scoping, we agree which cases are supported and how employees are directed when a bill falls outside the pilot scope.
Employers receive agreed aggregate reporting about program use and outcomes. Individual case documents and medical bill details are not routinely shared with the employer. Any different reporting or data flow must be explicitly agreed and appropriately authorized.
No. mediloop focuses on the medical bill layer: helping employees understand a bill, explore appropriate assistance routes, and pursue eligible disputes or negotiations. It is designed to complement existing benefits.
Not necessarily. A lightweight pilot can often use direct employee intake, but integration, eligibility, security and contracting requirements depend on the organization. We confirm those requirements during scoping rather than making a universal promise.
Pilot pricing is based on the eligible population, scope and agreed case allowance. We confirm the complete structure before launch so the organization knows what is included and how any additional eligible cases would be handled.
The primary employer outcomes are employee financial relief, a better benefits experience and less individual bill related work reaching HR. mediloop does not claim that a standard bill advocacy pilot will lower fully insured premiums. Any direct plan savings claim would require a separately defined and measured workflow.
Submit the pilot request form. We will review the organization, population and use case, then arrange a fit and scoping conversation. Nothing is provisioned automatically.

All organization types · For brokers · Read the organization blog

Agent Loop, the mediloop fox mascot, striking a superhero pose

Give employees somewhere to turn when the bill arrives.

Tell us about your organization and what employees currently do when they receive a medical bill they cannot understand or afford. We will review the fit and contact you about a possible 90 day pilot.

Prefer email? sales@mediloop.ai