mediloop
For benefits and workforce platforms

Add medical bill support to the experience you already distribute.

Your platform decides how people choose, fund and manage their benefits. mediloop covers what happens after the bill arrives: a specialist reviews it, works the routes available to it, and stays with the case. The person works directly with mediloop, and the platform receives agreed reporting.

Specialist supportDirect member intakePartner level reporting
The gap in the product

Your product ends where the bill begins.

Enrolment, funding, eligibility and education are all solved inside the platform. Then a bill arrives, and the person is on their own with a document nothing in the product can read for them.

The support ticket you cannot action

A member asks why they were charged, whether it is right, or what to do about a balance they cannot pay. It is a real question and it is outside what your team can answer.

A good decision, a bad outcome

Someone can choose the right plan, fund the right account and still end up with a charge that is wrong, unaffordable, or eligible for assistance nobody told them about.

Nowhere to route it

Carriers explain how a claim processed, navigation answers coverage questions, and neither of those closes out the specific bill sitting in front of the person.

Where it plugs in

A narrow service at the end of your workflow.

mediloop is deliberately small in scope. It starts with a bill a person already has, which means it sits after everything your platform does rather than across it.

It does not touch your core

mediloop does not administer claims, set eligibility, reprice, edit claims or move money. Nothing about your enrolment, funding or payment flows has to change for it to work.

It starts from a link

The lightest first step is usually a path from your product to mediloop's intake, where the person provides their own documents and authorization for their own case.

Deeper connection is a scoping question

Eligibility files, SSO, in product surfacing or reporting exchange are all possible to discuss, but they depend on your architecture and requirements, so we scope them rather than promise them.

mediloop does not claim to reduce plan spend, premiums or claim costs. The outcomes it targets are what the person personally owes and the bill questions that never have to reach your support team.

For financial wellbeing and spending accounts

Help people address the bill before deciding how to pay it.

HSA, FSA and financial wellbeing products answer the question of how to pay. mediloop answers the question underneath it: whether this is what the person actually owes, and what else is available first.

Check the bill before it is funded

A specialist reviews the bill and supporting documents and explains what they show, so a person is not spending down an account against a charge nobody has looked at.

Surface the routes people miss

Hospital financial assistance, corrected documentation, coverage questions and payment plans each have their own route, and most people never hear about the one that applies to them.

Then paying is a smaller decision

Once the balance is understood and the available paths have been worked, what remains is a number your existing tools are built to handle.

What the person gets

Real help, from first review to resolution.

01

Understand the bill

A mediloop specialist reviews the bill and supporting documents, explains what they show, and identifies the questions that need answering.

02

Find the right route

We assess appropriate next steps, which may include correcting documentation, checking coverage, exploring hospital financial assistance, arranging a payment plan, or pursuing an eligible dispute or negotiation.

03

Handle what comes next

For eligible cases, mediloop helps manage the provider or insurer follow up and keeps the person updated until the available path is complete.

Both sides of the partnership

An answer for your members. A reason to renew for you.

For the person with the bill
A clear explanation of the bill and EOB
Review for potential billing or coverage issues
Help exploring financial assistance and payment options
Support with eligible disputes and negotiations
Updates throughout the case
For the platform
Something to offer at the moment your product runs out of answers
Bill questions handled outside your support queue
Direct member intake and authorization
Agreed partner level reporting on use and outcomes
A defined pilot before a longer commitment
How an embedded pilot works

Start with one segment, not the whole book.

We would rather prove this with a defined slice of your population than negotiate a platform wide rollout before either of us knows how it performs.

01

Agree the segment and the path

We pick the population for the pilot, the supported case types, how people reach mediloop from your product, the data boundaries and what success looks like.

Scope, path and success measures
02

Launch access

You surface the agreed path, we provide the communications and intake. Eligible people submit their own documents and work with mediloop specialists.

Member communications and support
03

Review the outcomes

We review activation, eligible cases, charges reviewed, responsibility before and after resolved cases, resolution time, satisfaction and support load, then decide together what a wider rollout would need.

Aggregate partner report
Scope and pricing agreed before launchDirect member intake and authorizationAgreed partner level reportingNothing is provisioned before mutual fit is confirmed
Qualification and implementation

What we confirm before anything launches.

The population and the fit

Who your platform serves, what bill situations they actually run into, and whether those are cases mediloop can work today.

The operating requirements

How people reach mediloop, eligibility handling, authorization, data boundaries, security review and contracting. These depend on your architecture, so we confirm them rather than promising a universal answer.

The commercial terms

Scope, case allowance, pricing and any member cost are agreed in writing before launch. We do not publish a rate, and there is no reseller or revenue share model to quote today.

Questions platforms ask

The honest answers.

Not to start. The lightest first step is usually a path from your product to mediloop's intake, where the person provides their own documents and authorization. Eligibility files, SSO, in product surfacing or reporting exchange can be discussed, but they depend on your architecture and requirements, so we scope them rather than promising them.
Not currently. People work directly with mediloop, and the intake, communications and case handling are mediloop's. That is also what keeps individual bill casework off your support team.
There is no published commercial model for platform partners. Pricing for a pilot is agreed based on the eligible population, scope and case allowance. If your business model needs a specific arrangement, raise it in the first conversation and we will tell you plainly what is and is not possible today.
Agreed partner level reporting about program use and outcomes. Individual case documents and medical bill details are not routinely shared with the platform, and any different reporting or data flow must be explicitly agreed and appropriately authorized.
Members on individual coverage shop and hold their own plan, so a bill they do not understand lands entirely on them with no employer benefits team behind it. mediloop gives them a specialist to work the bill. The pilot scope, eligibility and communications are agreed with the platform in the same way as any other partner.
It sits before the payment decision. A specialist reviews the bill, explains what it shows and works the routes available to it, so a person is not spending down an account against a charge nobody has checked or against a balance that assistance could have reduced.
mediloop does not make that claim. It works the bill the person holds after care, not the claim the plan pays. Any direct plan savings claim would require a separately defined and measured workflow.
Submit the partnership form with a note about your platform and the population you would want in a pilot. We will review the fit and arrange a scoping conversation. Nothing is provisioned automatically.

All organization types · For employers · For brokers

Agent Loop, the mediloop fox mascot, striking a superhero pose

Tell us where the bill lands in your product.

Tell us about your platform, who it serves, and what happens today when someone contacts you about a medical bill. We will review the fit and come back to you about a pilot with one segment.

Prefer email? sales@mediloop.ai