Questions? Answers.

Agent Loop digs into your bill, sniffs out overcharges, catches billing code errors, and identifies negotiation leverage. Our expert negotiators then contact your provider directly using proven strategies. You don't need to make a single phone call, our clever fox handles the detective work.

We negotiate all types of medical bills, including emergency room visits, surgeries, lab work, imaging, specialist consultations, urgent care, and more. If we can't work with a specific bill type, we'll let you know upfront.

Your bill must be no more than two years old and cannot be in collections or involved in any legal proceedings. Bills that have already been sent to a collection agency or are part of a lawsuit or dispute are outside the scope of what we can negotiate. If you're unsure whether your bill qualifies, upload it and we'll let you know.

With the Personalized Action Plan, you carry out the ordered steps using the call scripts and letters we prepare for you. With Pay Per Bill or the Annual Plan, a specialist contacts and negotiates with the provider; you only need to respond if we request information or authorization.

Choose a $49 Personalized Action Plan to carry out yourself, a $129 Pay Per Bill negotiation, or the $499 Annual Plan for up to 6 household bill negotiations per year. Pay Per Bill is refunded if we do not reduce that bill. The full $499 Annual fee is refunded only if we do not reduce any bill handled under the plan.

With Pay Per Bill, if we do not reduce the bill, we refund the $129 fee. With Annual, we refund the full $499 only if none of the bills we handle under your plan are reduced. If we reduce at least one bill, the Annual fee is not refunded. The Personalized Action Plan is not included in this guarantee.

No. The Personalized Action Plan is $49, Pay Per Bill is $129, and the Annual Plan is $499 per year. These are flat fees, not a percentage of your savings. What you save is yours to keep.

Yes. If you're facing financial hardship, contact us at help@mediloop.ai and we'll work with you on a sliding-scale fee. No one should be priced out of fighting an unfair bill.

Personalized Action Plans are delivered within 24 hours of a complete submission. Most Pay Per Bill and Annual negotiations take 2-4 weeks, although complex cases can take longer. You can follow progress in your account.

You'll receive email updates at each major step of the process. You can also log in to your account at any time to check the status of your negotiation.

Upload a clear photo or PDF of your medical bill and your EOB if you have one. We may also ask for an itemized bill or a few details about your insurer, provider and payment status so the review is based on a complete case file.

We're HIPAA compliant with 256-bit AES encryption in transit and at rest. Access is role-controlled, and every action is audit-logged.

Your medical information is protected under HIPAA, which strictly governs how it can be used and shared. We use 256-bit AES encryption, role-based access controls, and audit logging. For full specifics on how we collect, use, and disclose data, please see our Privacy Policy.

Your bill data is securely stored and encrypted. We retain it only for the duration of your service and as required by law. You can request deletion of your data at any time by contacting us.