mediloop
Discuss a partnership
For financial wellbeing and spending account platforms

Check the medical bill before anyone pays it.

Your product helps people pay for things. For a medical bill, the better first question is whether the amount is right and what relief applies. A mediloop specialist answers that, works the routes, and stays with the case. People work directly with mediloop, and the platform receives agreed reporting.

Specialist supportDirect member intakePartner level reporting
The question before payment

Your tools answer how to pay. Nobody asks if it is right.

Coaching, wage access, emergency savings and spending accounts are all built around paying a bill. Medical bills are one of the most common reasons people reach for them, and almost nobody checks the bill first.

Paying a number nobody checked

Duplicate lines, charges the EOB says the person does not owe, and coding that does not match the visit all get paid in full when the bill goes straight to payment.

Relief that never gets asked for

Hospital financial assistance, self-pay and prompt pay discounts, and interest free payment plans each have their own route, and most people never hear about the one that applies to them.

The account takes the hit

An emergency fund drained, an HSA spent down, or an advance taken against wages, for a balance that might have been lower if someone had looked at it first.

Where it fits

One step before the payment your product already handles.

It does not move money

mediloop does not lend, hold funds, process payments or approve account claims. Nothing in your payment, savings or reimbursement flows has to change.

It starts from a link

The lightest first step is a path from your product to mediloop's intake at the moment someone mentions a medical bill, where they provide their own documents and authorization.

Then paying is a smaller decision

Once the bill is checked and the available relief has been worked, what is left is a number your existing tools are built to handle.

mediloop does not claim to reduce what people borrow, withdraw or spend from an account. It works the bill, and the outcome is the balance the person actually owes.

What the person receives

Real help, from first review to resolution.

01

Understand the bill

A mediloop specialist reviews the bill and supporting documents, explains what they show, and identifies the questions that need answering.

02

Find the right route

We assess appropriate next steps, which may include correcting documentation, checking coverage, exploring hospital financial assistance, arranging a payment plan, or pursuing an eligible dispute or negotiation.

03

Handle what comes next

For eligible cases, mediloop follows up with the provider or insurer and keeps the person updated until the available path is complete.

Both sides of the partnership

A checked bill for the person. A stronger product for you.

For the person with the bill
A clear explanation of the bill and EOB
Review for potential billing or coverage issues
Help with financial assistance and payment options
Support with eligible disputes and negotiations
Updates throughout the case
For the platform
An answer at the moment a medical bill comes up
Bill questions handled outside your support or coaching team
Direct member intake and authorization
Agreed partner level reporting on use and outcomes
A defined pilot with one segment first
How an embedded pilot works

Start with one segment, not the whole book.

01

Agree the segment and the moment

Which users are eligible, where in your product they are offered mediloop, the supported case types, the data boundaries and what success looks like.

Scope, path and measures
02

Launch access

You surface the agreed path, we provide the communications and intake. Eligible people submit their own documents and work with mediloop specialists.

Member communications and support
03

Review the outcomes

We review activation, eligible cases, charges reviewed, balances before and after resolved cases, resolution time, satisfaction and support load.

Aggregate partner report
Scope and pricing agreed before launchDirect member intake and authorizationAgreed partner level reportingNothing is provisioned before mutual fit is confirmed
Questions platforms ask

The honest answers.

It sits one step before payment. When a user has a medical bill, a mediloop specialist checks it, works the relief routes that apply, and follows up with the provider. Whatever is left is the amount your coaching, savings, wage access or account tools then help them handle.
Before the account is used. A specialist reviews the bill and works the available routes, so a person is not spending down their account against a charge nobody has checked or a balance that assistance could have reduced.
No. mediloop does not lend, hold funds, process payments or approve account claims. It works the bill with the provider on the person's behalf.
Agreed partner level reporting about program use and outcomes. Individual case documents and medical bill details are not routinely shared with the platform, and any different reporting or data flow must be explicitly agreed and appropriately authorized.
Not to start. A link from your product to mediloop's intake is usually enough for a pilot. Eligibility files, SSO or in product surfacing depend on your architecture, so we scope them rather than promise them.
Not currently. People work directly with mediloop, and there is no published white label, reseller or revenue share model. If your business model needs a specific arrangement, raise it in the first conversation and we will tell you plainly what is possible today.
Submit the partnership form with a note about your product and the users you would want in a pilot. We will review the fit and arrange a scoping conversation. Nothing is provisioned automatically.

All organization types · For benefits and HCM platforms · Guide: HSA and FSA for old bills

Agent Loop, the mediloop fox mascot, striking a superhero pose

Tell us where the bill shows up in your product.

Tell us about your platform, who it serves, and what happens today when a user comes to you because of a medical bill. We will review the fit and come back to you about a pilot with one segment.

Prefer email? sales@mediloop.ai