mediloop
For unions, associations and benefit funds

Give members trusted help when a medical bill becomes a financial problem.

Strong coverage still leaves members holding bills they cannot read, check or afford. mediloop gives them a specialist who reviews the bill, works the routes available to it, and stays with the case. Members work directly with mediloop, and the fund receives agreed aggregate reporting.

Specialist supportDirect member intakeAggregate reporting
Why bills still reach members

Good coverage does not mean a readable bill.

Members bargained hard for what they have. None of it tells them whether the statement in their hand is correct, or what to do when it is not.

The balance is real, the reason is not clear

A member is left comparing a bill and an EOB, with no way to tell a legitimate balance from a coding problem, a duplicate, or a charge that should have been covered.

It becomes a member services call

The call comes to the people members already trust. Reading a specific bill and working it with a provider is slow, sensitive, and not what a member services team is staffed to do.

Members wait, or they just pay

Faced with collections pressure and no clear route, a lot of people pay something they may not have owed, or let it go to collections and carry the consequences.

What the member receives

Real help, from first review to resolution.

01

Understand the bill

A mediloop specialist reviews the bill and supporting documents, explains what they show, and identifies the questions that need answering.

02

Find the right route

We assess appropriate next steps, which may include correcting documentation, checking coverage, exploring hospital financial assistance, arranging a payment plan, or pursuing an eligible dispute or negotiation.

03

Handle what comes next

For eligible cases, mediloop helps manage the provider or insurer follow up and keeps the member updated until the available path is complete.

mediloop is a support service offered alongside the coverage a member already has. It does not replace the fund's plan, its administrator, or any representation the organization provides, and it does not give legal advice.

Good for both sides

Something concrete for members. No casework for your staff.

For members
A clear explanation of the bill and EOB
Review for potential billing or coverage issues
Help exploring financial assistance and payment options
Support with eligible disputes and negotiations
Updates throughout the case
For the organization
A member benefit people can use the week it is announced
No individual medical bill casework for member services
Direct member intake and authorization
Aggregate reporting on use and outcomes
A defined pilot before a longer commitment
How a member program starts

Announced once, used all year.

We agree who is eligible, what is supported and how members hear about it before anything is announced, so the first member who calls gets the answer the announcement promised.

01

Agree eligibility and scope

Which members and dependents are covered, which case types are supported, the case allowance, the data boundaries and the measures the trustees or board will want to see.

Scope, eligibility and measures
02

Announce and open intake

We provide the agreed announcement materials and the direct intake path for your channels. Members submit their own documents and work with mediloop specialists.

Member communications and support
03

Review the outcomes

We review activation, eligible cases, charges reviewed, member responsibility before and after resolved cases, resolution time, satisfaction and how much reached your staff.

Aggregate program report
Scope and pricing agreed before launchDirect member intake and authorizationAggregate reporting, no routine case detailNothing is provisioned before mutual fit is confirmed
For the announcement

What we prepare with you.

Everything is written for your members and agreed with you before it goes out, so nothing describes a service or a result that has not been scoped.

A plain member explanation of what mediloop does and does not do
The eligibility and supported case types for the agreed scope
Announcement copy for your channels and meetings
Intake instructions members can follow on their own
The reporting definition the organization would receive
The data boundaries and what the organization does not see

We do not provide member facing materials that state savings figures or outcomes, because mediloop has none it can substantiate for a member program yet.

Questions funds ask

The honest answers.

No. mediloop sits outside the plan entirely. It is a support service for the bill a member is already holding: understanding it, checking it, exploring assistance routes and pursuing eligible disputes or negotiations. Plan design, administration and eligibility stay exactly where they are.
That is agreed with you before launch. Eligibility can cover members, and typically their dependents, for the case types in the agreed scope. We also agree how a member is directed when a bill falls outside that scope, so nobody is left without an answer.
Agreed aggregate reporting about program use and outcomes. Individual case documents and medical bill details are not routinely shared with the organization, and any different reporting or data flow must be explicitly agreed and appropriately authorized.
mediloop does not make that claim. It works the bill the member holds, not the claims the plan pays. The outcomes it targets are member financial relief, a benefit members can actually use, and fewer individual bill cases reaching your staff. Any claim about plan costs would require a separately defined and measured workflow.
No. mediloop specialists help members understand a bill and work the routes available to it with providers and insurers. They do not give legal advice and do not act as counsel. Where a matter needs a lawyer, that stays with the member and the organization's own resources.
Through mediloop's direct intake, using the announcement materials we agree with you. The member provides the documents and authorization needed for their own case, so your staff never handle individual medical bill detail.
Pricing is based on the eligible population, scope and agreed case allowance. We confirm the complete structure before launch, so the organization knows what is included and how any additional eligible cases would be handled. There is no published rate.
Submit the partnership form with a note about your membership and what happens today when a member calls about a bill. We will review the fit and arrange a scoping conversation. Nothing is provisioned automatically.

All organization types · For employers · Read the organization blog

Agent Loop, the mediloop fox mascot, striking a superhero pose

Tell us about your members and the calls you get.

Tell us about your organization, who is covered, and what happens today when a member calls about a medical bill they cannot understand or afford. We will review the fit and come back to you about a member program.

Prefer email? sales@mediloop.ai