mediloop
Medical Bill Advocacy for organizations

Give the people you serve somewhere to turn when the medical bill arrives.

mediloop provides specialist support understanding, reviewing and resolving difficult medical bills. Employees and members work directly with mediloop, while organizations receive reporting appropriate to the partnership.

Specialist supportDirect intake for the personReporting for the organization
One service, several audiences

The same help, however people reach us.

Whoever brings mediloop to them, the person with the bill gets the same thing: a specialist who reads the paperwork, works out what can be done, and stays with the case.

01

Understand the bill

A mediloop specialist reviews the bill and supporting documents, explains what they show, and identifies the questions that need answering.

02

Find the right route

We assess appropriate next steps, which may include correcting documentation, checking coverage, exploring hospital financial assistance, arranging a payment plan, or pursuing an eligible dispute or negotiation.

03

Handle what comes next

For eligible cases, mediloop helps manage the provider or insurer follow up and keeps the person updated until the available path is complete.

Find your organization type

Find the partnership path closest to you.

The service is the same. What changes is the population, the workflow and what the organization receives, so each type of partner has its own conversation.

Buying support for employees or members

You are responsible for a population and want them to have somewhere to turn when a bill arrives.

Employers

Protect employees from medical bills they should not have to face alone.

Give employees and their families specialist support reviewing confusing charges, exploring assistance options, and handling eligible disputes and negotiations.

TPAs and health plans

Add a member facing route for difficult medical bills.

Provide specialist support after the bill arrives that complements existing claims administration and navigation services.

Health shares

Help members understand and resolve bills before managing the remaining balance.

mediloop helps members review bills, explore available assistance and pursue appropriate provider resolutions.

Unions, associations and benefit funds

Give members trusted help when a medical bill becomes a financial problem.

Offer direct specialist support as part of the protections, resources and benefits your members already rely on.

Distributing mediloop through clients or a platform

You reach employers, members or workers through advice, a product or an employment relationship.

Benefits brokers and consultants

Add medical bill protection to your client portfolio.

Give employer clients a focused financial wellbeing benefit with direct employee intake, clear eligibility and aggregate program reporting.

Benefits, HCM and ICHRA platforms

Add medical bill support to the benefits experience you already distribute.

Embed a specialist path for employees or members who receive a bill they do not understand or know how to resolve.

Financial wellbeing and spending account platforms

Help people address the bill before deciding how to pay it.

Complement financial education, HSA and FSA tools with specialist support reviewing difficult medical bills and identifying appropriate next steps.

PEOs, staffing and workforce platforms

Bring medical bill support to more employers and workers.

Give client companies, temporary workers or distributed workforces a direct place to seek help without sending individual bill cases to internal teams.

Choose the organization type that best matches how you support employees or members. We will tailor the workflow during scoping.

How a partnership starts

Scoped first, provisioned second.

Every partnership begins with a short fit and scoping conversation. If there is a match, we agree the population, the supported cases, the launch plan, pricing and success measures before anything is set up.

01

Qualify and scope

We learn about the population you serve, the benefits already in place, the bill situations people run into, and the outcomes you need to evaluate.

Fit, scope and success measures
02

Launch access

We provide the agreed launch materials and a direct intake path. Eligible people submit their own documents and work with mediloop specialists.

Communications and support
03

Review the outcomes

We review activation, eligible cases, charges reviewed, responsibility before and after resolved cases, resolution time, satisfaction and how much work reached your team.

Program report
Scope and pricing agreed before launchDirect intake and authorizationReporting agreed with the organizationNothing is provisioned before mutual fit is confirmed
Good for both sides

Real help for the person. No casework for your team.

For the person with the bill
A clear explanation of the bill and EOB
Review for potential billing or coverage issues
Help exploring financial assistance and payment options
Support with eligible disputes and negotiations
Updates throughout the case
For the organization
A practical financial wellbeing benefit
No individual medical bill casework for your team
Direct intake and authorization
Reporting appropriate to the partnership
A defined pilot before a longer commitment
Questions buyers ask

The honest answers.

Organizations that want to give the people they serve real help with confusing or unaffordable medical bills. That includes employers, benefits brokers and consultants, TPAs and health plans, health shares, unions, associations and benefit funds, benefits, HCM and ICHRA platforms, financial wellbeing and spending account platforms, and PEOs, staffing and workforce platforms. The service is the same in each case; the population, workflow and reporting are agreed per partnership.
Eligibility depends on the bill type, date, balance, case status and available documentation. During scoping we agree which cases are supported and how people are directed when a bill falls outside the agreed scope.
The organization receives agreed reporting about program use and outcomes. Individual case documents and medical bill details are not routinely shared with the organization. Any different reporting or data flow must be explicitly agreed and appropriately authorized.
No. mediloop focuses on the medical bill layer: helping a person understand a bill, explore appropriate assistance routes, and pursue eligible disputes or negotiations. It is designed to complement the benefits and services already in place.
Not necessarily. A lightweight launch can often use direct intake, but integration, eligibility, security and contracting requirements depend on the organization. We confirm those requirements during scoping rather than making a universal promise.
Pricing is based on the eligible population, scope and agreed case allowance. We confirm the complete structure before launch so the organization knows what is included and how any additional eligible cases would be handled.
Open the page for your organization type, or submit the partnership form. We will review the organization, population and use case, then arrange a fit and scoping conversation. Nothing is provisioned automatically.
Agent Loop, the mediloop fox mascot, striking a superhero pose

Tell us who you serve and what they run into.

Tell us about your organization and what people currently do when they receive a medical bill they cannot understand or afford. We will review the fit and come back to you about a partnership.

Prefer email? sales@mediloop.ai